Silkmaster Travel

Cancellation Policy

Cancellation Policy

Silkmaster Travel ("we", "our" or "us") aims to provide transparent and fair cancellations. This policy outlines the terms and conditions that apply to cancellations for packages, tours and balloon flights.

1. Packages

a. Cancellations 28 Days or More Before Booking Date

If you cancel your package at least 28 days before the booking date and domestic flight tickets have not been issued, we will provide a full refund.

For packages that include domestic flight tickets, a refund will be processed after deducting any applicable airline penalty fees.

b. Cancellations Made 27 to 8 Days Before the Booking Date

A refund will be provided after deducting any penalties applied by the airlines, hotels, tours and activities included in the package.

c. Cancellations Made 7 Days or Less Before the Booking Date

No refund will be given as the deposit will be used to cover the costs associated with the airlines, hotels, tours and activities.

2. Balloon Flights and Tours

a. Cancellations Made 8 Days or Less Before the Booking Date

The deposit will be refunded in full.

b. Cancellations Made 7 Days or Less Before the Booking Date

Deposits will be used to cover any penalty fees imposed by the service providers and will not be refunded.

3. General Terms

All cancellation requests must be sent in writing via email to info@silkmastertravel.com. The date of receipt will be considered the effective date of cancellation.

Refunds will be processed using the original payment method and may take 7 to 14 days to reflect in your account.

Non-refundable service fees or charges will be clearly stated at the time of booking.

4. Force Majeure

Silkmaster Travel is not responsible for cancellations or changes due to circumstances beyond our control, such as natural disasters, pandemics, government restrictions or other unforeseen events. In such cases, we will make reasonable efforts to minimise costs and offer alternative solutions where possible.

5. Contact Us

If you have any questions or need assistance with cancellations, please contact us at:

Silkmaster Travel İsali-Gaferli-Avcılar Mah. Sağlık Sok. No:5/A Göreme 50010 Nevşehir - Turkey

E-mail: info@silkmastertravel.com

Phone: +90 5468035050