Silkmaster Travel

Frequently Asked Questions

Frequently Asked Questions

Welcome to our FAQ page! Here, we've compiled answers to the most commonly asked questions about our daily excursions in Cappadocia, Turkey. If you have any additional queries, feel free to contact us directly.


We hope these FAQs provide valuable information for your Cappadocia adventure! Feel free to reach out if you have any further questions or need assistance in planning your daily excursion.


How do I book a tour with your agency?

You can book a tour through our website, by contacting us via email or phone, or by visiting our office in Cappadocia. Simply select the tour you’re interested in, choose your preferred date, and we’ll handle the rest.

Are guided tours included in the package?

Yes, all our tours are accompanied by professional and licensed guides who provide insights into Cappadocia's history, culture, and natural wonders.

Can I cancel or reschedule my booking?

Yes, cancellations and rescheduling are possible. Please inform us at least 24 hours in advance to avoid any charges. For balloon flights and specific tours, we recommend contacting us for detailed cancellation policies.

Do you provide transfers from my hotel to the tour area?

Absolutely! All our tours include complimentary pick-up and drop-off services from hotels within the Cappadocia region. Just let us know your hotel details during booking.

What happens if the balloon flight is canceled due to weather conditions?

In case of cancellations due to unfavorable weather, you will receive a full refund, or we can assist in rescheduling your flight for the next available date.

Can I customize my tour?

Yes, we offer tailor-made tours designed around your preferences. Whether you’re interested in history, nature, or local cuisine, we can create a personalized itinerary just for you.

What is the best time of year to visit Cappadocia?

Cappadocia is beautiful year-round, but spring (April to June) and autumn (September to November) are particularly popular due to the mild weather and stunning landscapes.

How far in advance should I book a balloon flight?

Balloon flights are in high demand, especially during peak seasons. We recommend booking at least 2-3 weeks in advance to secure your spot.

Are the tours suitable for children and elderly travelers?

Yes, we cater to travelers of all ages. However, we recommend discussing any specific needs or preferences with us in advance to ensure a comfortable experience.

What should I bring with me on a tour?

We suggest wearing comfortable clothing and shoes suitable for walking. Don’t forget sunscreen, a hat, and your camera! For balloon flights, dress warmly as it can be chilly in the early morning.