Silkmaster Travel ("we", "our" or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use and protect your information when you interact with our website and services.

1. Information We Collect

We may collect various types of information from and about you, including:

a. Personal Information

• Name
• Email address
• Telephone number
• Payment information
• Address (for reservations and correspondence)

b. Non-Personal Information

• Browser type and version
• Device information
• IP address
• Pages visited on our website
• Duration of visits and other analytical data

c. Information Provided by You

When you:

• Fill out a contact form
• Make a reservation
• Subscribe to our newsletter
• Participate in surveys or promotions

2. How We Use Your Information

We use the information collected to:

Process reservations and provide travel services. Communicate with you regarding your reservations, questions or customer support needs.

Improve our website, services and user experience.

Send promotional content and special offers (with your permission).

Comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. However, we may share your data with:

• Service Providers:Third parties that help us provide our services, such as payment processors, tour operators or accommodation providers.
• Legal Authorities: When required by law, court order or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition or asset sale, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of the website.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your rights

You have the right to:

• Access, update or delete your personal information.
• Opt out of receiving promotional communications.
• Withdraw consent for data processing where applicable.
• Locate a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, contact us at info@silkmastertravel.com.

7. Third Party Links

Our website may contain links to third party websites. We are not responsible for their privacy practices or their content. Please review their policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will promptly delete it.

9. Changes to this Privacy Policy

We reserve the right to periodically update this policy. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Silkmaster Travel İsali-Gaferli-Avcılar Mah. Sağlık Sok. No:5/A Göreme 50010 Nevşehir - Turkey

E-mail: info@silkmastertravel.com

Phone: +90 5468035050